PrintPros Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and mailing address
• Business name and billing information
• Artwork files and design assets you upload
• Messages, quotes requests, and order details
• SMS consent and communication preferences

Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and cookie data

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your print and promotional product orders
• Respond to your quotes, inquiries, and customer service requests
• Send order confirmations, shipping updates, and proofs
• Send marketing communications (only with your consent)
• Send SMS messages if you have opted in (see SMS section below)
• Improve our website, products, and services
• Comply with legal obligations
• Prevent fraud and protect the security of our platform

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — vendors who help us operate our business (shipping carriers, payment processors, print vendors) under confidentiality agreements
• Legal requirements — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets
• Protection of rights — to protect the rights, property, or safety of PrintPros Inc., our customers, or others

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting and legal purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information (subject to legal obligations)
• Opt-out — opt out of marketing communications at any time
• Portability — request your data in a portable format

To exercise these rights, contact us at info@printprosinc.com.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at info@printprosinc.com.